Award Winner

October

Lori Beach

Business Analyst

Lori Beach is the Business Analyst for the City of Leesburg in Florida. She's worked in local government for 25 years in a number of roles and departments. Before her post as Business Analyst, she served as Customer Accounts Manager for Leesburg.

Leesburg, FL

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

I got started in local government about 25 years ago. I actually came into a local government office to get assistance regarding a local employment claim. It started as a contract position, and 5 years after that I was working in HR for a local municipality. Today I work as a Business Analyst for Leesburg.

How did you first hear about SeamlessGov?

Sonja, our Helpdesk/IT Manager, recently introduced SeamlessGov to me. She mentioned that this might be a road we were going down and then ultimately we chose it. We had a demonstration with Mike our Purchasing Director and after that jumped right in creating forms and converting PDFs.

Why did you decide to go paperless?

Ease of process. Let's say a form requires 4 different signatures, then there's a delay with internal mail, to get from one person to the next. That's where SeamlessGov has been the most valuable - the ease of process.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"[With SeamlessGov] I'm not having a department travel from one side of town to bring in the Travel Request form because they need it tomorrow before a conference - they can do it electronically. It's eased up the process tremendously."

Lori Beach

Business Analyst

Leesburg, FL

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

So we do have some directors who prefer the paper trail - even if a record of everything that happens is included WITH SeamlessGov. But we also have a few directors that have been absolutely onboard with going in and creating SeamlessDocs. The Accounting department, for example, has almost all of their forms in SeamlessGov.

In terms of building buy-in internally, it's just doing our best to educate them that this is now the process. A lot of times it's as simple as, "This is going to be a better tool - calculations are already done - totals are done. This is how it works, do you want to do this?"

And once they see it, they're typically onboard.

One form or process that's been changed by SeamlessGov?

The Travel Request Advance form. [With SeamlessGov] I'm not having a department travel from one side of town to bring in the Travel Request form because they need it tomorrow before a conference - they can do it electronically. It's eased the process tremendously.

We have it setup in the intranet, so they just go to the intranet to fill out the request. Once they fill it out, the submission goes to the Accounting department and from there the Accounting representative can pull the document, process it, and then it's done!

Favorite SeamlessGov Feature?

The conversion. The simplicity of converting PDFs and forms. I just say, "Oh this is simple."

I've converted quite a few forms. I can't say that I prefer converting forms to creating them from scratch - converting is just easy.

Advice for another municipality just starting out with SeamlessGov?

If you have more than one department, I would definitely get a demo before just implementing it. Because we have an intranet, we thought we could just go in and make the changes. Communication is always the first thing, but I think it's also the most important thing - especially with a solution like this.

It's not just creating a form - it could change a process. They might be thinking of something [that you're not] and that would help streamline it even more. So you really need to involve that other department in that process.

Heath Daniel

Success Manager

Heath is a Client Success Manager at SeamlessDocs and runs the platform education program, SeamlessUniversity. Heath attended Loyola University in Baltimore, MD.

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