Award Winner

September 2017

Mike Carson

Front Desk Admin

Mike Carson is the Front Desk Administrator for Cedar Hills, UT. He's been with the city for 15 years, and is the first line of service for many of Cedar Hills' 9,000+ residents. From processing forms in-person to creating new ones online, Mike knows it all. The way he performs his duties as Front Desk Administrator is another reason Service is Beautiful!

Cedar Hills, UT

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

Initially I was looking for employment in the city- I applied and they needed someone with my skillset. I'm a service-oriented person and that aspect of government is really what appealed to me. After I interviewed and was hired, I learned of the great benefits working with government. It's been a really wonderful experience working for Cedar Hills.

How did you first hear about SeamlessGov?

Someone from SeamlessGov approached a member of our team initially. I got into a conversation with them as well, and in the end, I just thought it would be helpful to get our forms online [with SeamlessGov]

Why did you decide to go paperless?

Like I said, I thought it would be really helpful to get our forms online. Additionally, I believed when everything was digital, everything would be able to be taken care of online.

On a personal basis, I do the newsletter and the website, so having the forms on there be "Seamless" was truly valuable to me.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"Then they go to payments portal and then I get that submission in my inbox. It takes me less than 1 minute to approve it. It's just been - awesome. I'm guessing I have around 200 or 300 submissions / season."

Mike Carson

Front Desk Admin

Cedar Hills, UT

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

For me it was mostly trial & error - I just kept learning different features. I kind of championed the thing because I could see how good it could be for our residents and like I mentioned earlier I owned the website.

With each form that I've done, I've gotten better. I've done some Web Forms for specific use cases that they're good for, and I've done forms that use the PDF conversion feature.

One form or process that's been changed by SeamlessGov?

The Park Reservation Request form. I didn't use the form that we have been using - but I made a new SeamlessDoc and put all the information in it and everything.

So now, people can go to the website, click on the link [to the form], start filling it out, and put in total hours they've reserved for the park and then that form automatically calculates what that fee will be. 

Then they go to payments portal and then I get that submission in my inbox. It takes me less than 1 minute to approve it. It's just been - awesome. I'm guessing I have around 200 or 300 submissions / season.

Favorite SeamlessGov Feature?

In terms of features, just the fact that you're able to fill out the form [online]. The whole process is so slick and Seamless and it makes a huge difference. Even though we have all those forms and submissions, it's just done - in minutes.

Advice for another municipality just starting out with SeamlessGov?

My advice would be to really think about which forms you choose to make Seamless. Some forms you'll need to change, some forms you may not. SeamlessGov is really powerful, and allows for a lot of flexibility. Know which forms should be converted from their PDF versions, and know which ones should be rebuilt from scratch.

Ann Thai

Success Manager

Ann is a Client Success Manager with SeamlessDocs. She was born in Texas, went to high school in Ecuador and Argentina, and studied Architecture in San Francisco. She loves good barbecue, a reason to be active in the sun and playing music. You might find her running, baking, or designing and building furniture in her free time.

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