Timothy Dolehanty

County Controller/Administrator

Timothy Dolehanty has 20+ years of experience in local government, most recently in Ingham County, Michigan. Within Ingham, Timothy has served the last 3 years as County Controller and Administrator for the County's 284,582 residents. He is extremely proud of his service to the State of Michigan and the enthusiasm in which he serves his duties is the reason Service is Beautiful!

Ingham County. MI

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

2 weeks after graduating from university I got right into municipal government. I started in planning and soon got into upper management. Personally, I am dedicated to the state of Michigan and think I am the most comfortable at the County-level.

How did you first hear about SeamlessGov?

I remember having a number of conversations about improving internal efficiencies. We talk a lot here in the County about getting down to ONE KEYSTROKE. We don't need to repeat the keystrokes. As much as we can bring it down to one keystroke, the better off we will be. The IT Director at the time showed SeamlessGov to me and I immediately thought it could make a big difference.

I was sold from Day 1 - it was Michael who took us through our first training. I really love that I can take a poll of employees, and then have it all in one place, Seamlessly. That way, we don't have to meet, I just have the results (through SeamlessGov). And I get those results quickly, typically on the same day.

Why did you decide to go paperless?

Our State Travel Request form really made the difference. It was just a traditional form, but it required you to walk around to 6 different departments to get it approved and get it authorized. Now with SeamlessGov, we're all on the same network. The same form can be routed from 1 - 3 other county commissioners if need be. 

That used be a 2 week long process (to catch everybody) and now these forms are typically approved in about 15 minutes. And on top of that, I have a record of all those State Travel Requests in one place that I can then immediately use.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"For me, the fact that you can have all these unique forms and processes, and can download every one of them into a spreadsheet is a gamechanger. I have absolute confidence in the security and stability of the SeamlessGov platform and the way it stores form submissions."

Timothy Dolehanty

County Controller/Administrator

Ingham County. MI

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Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

As far as implementation, the only hiccups we've had - are operator errors. Once we were able to educate people internally on how to use it, and we put together a cheat sheet -- we've had 0 problems. 

The process has moved incredibly smoothly. In terms of getting other departments involved, that's one of the outcrops. We've had one person learn how the system works, and it's just grown like wildfire. They're creating form after form and it's just been phenomenal.

One form or process that's been changed by SeamlessGov?

I'm seeing a lot more automation in the Health Department. People don't need to come into the office anymore. We had been using their FOIA process as well, which it had been working well for us. It was being routed to the right place, which was a big goal of ours.

To do surveys in the past was a big headache. With Web Forms, this not only helps me keep survey data confidential, I know where it is. I can go back in and check out submissions in one contained place. From a savings perspective, I'm not creating any paper -- it's all online.

Favorite SeamlessGov Feature?

Radio Buttons are fun. Providing a list of options to choose from and forcing the citizen to only pick one, is hugely helpful. For me, the fact that you can have all these unique forms and processes, and can download every one of them into a spreadsheet is a gamechanger. 

I have absolute confidence in the security and stability of the SeamlessGov platform and the way it stores form submissions.

Advice for another municipality just starting out with SeamlessGov?

Start slow.. pick a simple form and just get used to using it. The ideas will just flow from there. There is NO form that is off limits. Every single form, SeamlessGov can find a way to make it better.

Michael Fulvio

Success Manager

Michael is the Director of Customer Success at SeamlessGov. He’s been with the company since the first municipality joined and has been passionate about making forms paperless ever since.  Michael is a trained actor and trapeze artist who calls New York City home.

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Ingham County

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