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West Hartford

CODA Link Request Form

Citizens save more than 1 hour on average with the form now able to be submitted online.

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CODA Link Request Form

West Hartford

Overview:

Learn how West Hartford brought their form processing time down to only 20 minutes by bringing it online.

  • Champion:

    Jeff Roller, IT Specialist

  • Savings:

    Citizens save more than 1 hour on average with the form now able to be submitted online.

  • Department:

VIEW PUBLIC FORM

NOTE: These forms are public. Please do NOT press SUBMIT.

Old Process

The future of government shouldn't involve a fax machine.

The Town has to request interpreters for blind and hard-of-hearing customers for ADA compliance from a company we use for this service. They have a form that must be filled out and emailed or faxed to them. Since it is not a fillable form and their website does not allow for a local request to be made, we have to print, fill out by hand, scan and email the form. 

The ADA compliance officer wanted me to mash-up different parts of the interpreter request forms and put the resulting PDF on our Intranet (really, just folders of information) for departments to use so he didn’t have to constantly send them this information and tell them what pieces to pay attention to and fill out.

New Process

In minutes we were able to convert the existing process into a smart online experience.

Applicant fills out the form, instantly submits it and follows up with a call to ensure the company knows their ADA interpreting service is requested.

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

Citizens save more than 1 hour on average with the form now able to be submitted online.

Top Form
Testimonial

Jeff Roller, IT Specialist

"[Using SeamlessDocs] is like playing checkers and chess at the same time ... easy to learn and very powerful with new nuances each time I use it. I've created forms in literally less than an hour and had them up and running and available to the public in as much time."

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