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Newark, NJ

Code for Compliance Form

Citizens save an average of 5 hours filling out the online version of the CCC form

Top Form

Code for Compliance Form

Newark, NJ

Overview:

Newark saved citizens time while simultaneously bringing in $500+ in collected fees by bringing their CCC Form online

  • Champion:

    Arie Hoogendoorn, Senior Project Manager

  • Savings:

    Citizens save an average of 5 hours filling out the online version of the CCC form

  • Department:

VIEW PUBLIC FORM

NOTE: These forms are public. Please do NOT press SUBMIT.

Old Process

The future of government shouldn't involve a fax machine.

When you're selling your house, you needed to request for Code Compliance. They need to inspect your house and the home owner has to pay a small fee. The old process was printing a paper form. You had to bring it to City Hall, then they immediately send you upstairs to bring it to the Tax Assessor's Office. At the Tax Assessor's office, you had to ask for a copy of your property record then you go back downstairs to file for Code Compliance. Next, you had to wait for them to process the payment and schedule the inspection. It was super convoluted.

You typically had to take the day off work, come to City Hall, park, and go through that whole process I just described. Anywhere from 1 hour to several was the old proccessing time.

New Process

In minutes we were able to convert the existing process into a smart online experience.

Now there is a form that automatically takes you to an online database to find your property record. Then, you can make a payment on the form all at your convenience.

The fees on that form alone are from $50 - $525 and this new process saves a ton in processing time. SeamlessPay is a great way for us to take payments online without having to jump through a ton of hoops. Conditionals are amazing as well.

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

Citizens save an average of 5 hours filling out the online version of the CCC form

Top Form
Testimonial

Arie Hoogendoorn, Senior Project Manager

"This was one of our first forms [with SeamlessDocs]. We've had almost 1,000 submissions since October 2015."

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