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City of Helena

Nuisance Vegetation/Weed Complaint Form

It takes less than 5 minutes for the resident to submit the complaint, and the CE officer saves at least 30 minutes each day by not having to check for long voice messages. By delegating the signature to the weed board, the CE officer no longer has to copy and paste information into an email, and she is automatically notified when the case is handled. It wasn't so much about the time it took to process. Having to wade through voice message and emails was time consuming. She would have to contact the person reporting for more information because they would rarely leave a good description of the weeds or the location.

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Nuisance Vegetation/Weed Complaint Form

City of Helena

Overview:

Learn how citizens can now easily submit complaints 24/7 using Helena's online Complaint Form!

  • Champion:

    Public Affairs

  • Savings:

    It takes less than 5 minutes for the resident to submit the complaint, and the CE officer saves at least 30 minutes each day by not having to check for long voice messages. By delegating the signature to the weed board, the CE officer no longer has to copy and paste information into an email, and she is automatically notified when the case is handled. It wasn't so much about the time it took to process. Having to wade through voice message and emails was time consuming. She would have to contact the person reporting for more information because they would rarely leave a good description of the weeds or the location.

  • Department:

    $2,400

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NOTE: These forms are public. Please do NOT press SUBMIT.

Old Process

The future of government shouldn't involve a fax machine.

We didn't really have a formal way to address complaints about nuisance vegetation and weeds in our city. People would call or email our code enforcement officer, who would then manually enter the information into a spreadsheet. She would go to the location described in the complaint, take pictures, and evaluate whether it was a code violation. If it was a code violation, she would put the information into another email to send to our county weed board to address it, or if it was nuisance vegetation, she would contact the property owner directly. Closed reports would stay in the spreadsheet and she would change the status of the complaint on that record.

New Process

In minutes we were able to convert the existing process into a smart online experience.

Residents are directed to enter the complaint into the form, the code enforcement officer receives notification of the submission. Residents may attach photos of the concern, allowing the CE officer to identify the vegetation before even visiting the location. The CE officer also uses the form from her tablet when she is in the field, allowing her to submit the concern w/o being on our network. If she finds code violations for weeds, she delegates the complaint directly to the weed board for response.

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

It takes less than 5 minutes for the resident to submit the complaint, and the CE officer saves at least 30 minutes each day by not having to check for long voice messages. By delegating the signature to the weed board, the CE officer no longer has to copy and paste information into an email, and she is automatically notified when the case is handled. It wasn't so much about the time it took to process. Having to wade through voice message and emails was time consuming. She would have to contact the person reporting for more information because they would rarely leave a good description of the weeds or the location.

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Testimonial

Public Affairs

Our CE officer LOVES this form. She is convinced that it is not only saving her hours of frustration listening to rambling voicemail messages, it is saving her time in not having to follow up with the weed board and she doesn't deal with the frustration of not being connecting to our network while she's in the field, to respond to complaints. She's also thrilled with the ability of residents to attach photos to the complaint.

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