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Jersey City

Open Public Records Act Request Form

With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time! The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.

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Open Public Records Act Request Form

Jersey City

Overview:

Jersey City's OPRA Request Form Saved them HUGE. Find out how in this comprehensive case study.

  • Champion:

    Clerk

  • Savings:

    With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time! The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.

  • Department:

    $109,800

VIEW PUBLIC FORM

NOTE: These forms are public. Please do NOT press SUBMIT.

Old Process

The future of government shouldn't involve a fax machine.

Jersey City had a long, paper-based process for handling OPRA forms.

STEP 1 | Citizens needed to download & print the Record Request Form so they could fill it out & sign it by hand.

STEP 2 | Citizens needed to hand deliver, mail in, or email scanned PDF forms to clerks.

STEP 3 | Clerks had to print, hand-process, manually enter information, and send hard copies out to other departments.

STEP 4 | One, or sometimes multiple departments, needed to print, hand-process, and send all printed requests back to the city’s lawyers.

STEP 5 | The City’s lawyers then needed to edit the information by hand, scan it, and send it back to the clerks.

STEP 6 | Clerks received the information, printed it out, and sent it back to the citizen in the mail.

The results of Jersey City's inefficient process? 

X Increased paper waste 

X Slow processing time 

X Decreased office productivity 

X Lost requests and bad form management 

X Little coordination amongst departments 

X Angry citizens

New Process

In minutes we were able to convert the existing process into a smart online experience.

After using SeamlessDocs, Jersey City saved huge time and money converting just the single OPRA form online.

STEP 1 | Citizens now go to the Jersey City website, fill out a record request from any device, and instantly submit it to the clerks.

STEP 2 | Clerks immediately receive the new record request electronically and digitally send them to other departments in seconds.

STEP 3 | Departments can now electronically process requests from clerks, upload necessary documentation, and digitally send them to lawyers.

STEP 4 | The City’s lawyers are now able to electronically receive records and digitally send them back to the clerks upon their completion.

STEP 5 | The second the clerks electronically approve, the citizens automatically receive a response to their request.

Jersey City's refined process resulted in:

●  Online services for citizens 

●  Reduced paper waste 

●  Faster processing time 

●  Elevated office productivity 

●  Increased citizen engagement 

●  Increased department coordination 

●  Happier citizens!

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time! The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.

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Testimonial

Clerk

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