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Summerville

Request a Visitor's Guide

Half the amount of processing time and users receive the Visitor's Guide instantaneously!

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Request a Visitor's Guide

Summerville

Overview:

Summerville converted just one form and now saves thousands.

  • Champion:

  • Savings:

    Half the amount of processing time and users receive the Visitor's Guide instantaneously!

  • Department:

    $5,650 a year

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NOTE: These forms are public. Please do NOT press SUBMIT.

Old Process

The future of government shouldn't involve a fax machine.

People requesting a Visitor's Guide used to fill out a very basic online form embedded on the Summerville website. The online form simply requested high-level contact information, such as name and address. Once the form was submitted, I manually moved the contact data into an ExCel worksheet and then referenced that worksheet to mail the paper Visitor's Guide. There was no information on the online form regarding visitors' interests, demographics or location, which didn't help in crafting pragmatic and cost-effective advertising and marketing plans. Additionally, the paper-based Visitor's Guide wasted resources related to time, money and resources.

New Process

In minutes we were able to convert the existing process into a smart online experience.

Now, those requesting a Visitor's Guide submit a fully functional and easy-to-use SeamlessDocs Web Form. One of the big differences is that people filling out the Web Form can now use Checkboxes to mark down their interests, demographics and the time during which they're going to be in Summerville, which better enables the City to organize and create events. Instead of manually moving contact information over to an ExCel worksheet one-by-one, I'm now simply exporting a CSV file about once a week and easily moving that file into another application. Additionally, now other organizations outside of City Hall use the Web Form, so all of the information carries over into the Submissions Manager in the same place! Everything is centralized to this one SeamlessDoc Web Form!

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

Half the amount of processing time and users receive the Visitor's Guide instantaneously!

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