Award Winner

February 2019

Brian Weuve

Deputy City Manager/Finance Director

I've been with the city for almost 7 years in the same role. Previous to that, my government experience started in January of 2000. I've worked in communities of all sizes,  mostly in city administrator roles. In Spencer, I became the de facto IT head for the city about 5 years ago. We did a technology study, so that's why I'm involved with SeamlessDocs.

Spencer

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

My college degree is in Public Administration, so I always looked for a career in the public sector. I did an internship with the City of Boone as part of my undergraduate degree, where I got to oversee operations and got to experience what all the departments do. Sometimes state and federal government can feel elusive, but local government has the power to provide that positive interaction with people. We see the impact we have on our citizens every day.

How did you first hear about SeamlessGov?

I can't remember! Our whole technology changed when I started here. We implemented paperless council meetings, for one. During that process, we discussed how we could make our interactions with the public more seamless, allowing them to fill out forms and submit them to us electronically.

Why did you decide to go paperless?

The paperless goal from Council was set up before I got here. Paperless meetings was one of the first big pushes, because creating and distributing packets took up a lot of staff time. Council wanted to reduce footprint and make things easier, which inspired the push for paperless.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Making Beautiful Government is being available to our citizens at their convenience. They may not be able to get into City Hall from 8 to 5 without sacrificing something. If we can do anything to make their interaction with us easier, then we've improved our relation with that citizen.

Brian Weuve

Deputy City Manager/Finance Director

Spencer

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

It's been an ongoing process. We keep changing and adding forms. We started off with some internal functions, using SeamlessDocs internally to digitize forms we were using on a daily or weekly basis.

One form or process that's been changed by SeamlessGov?

The form we've used the most so far is our daily solid waste charges. We were getting those by fax every day. They were hard to read, maybe the fax came through, maybe it didn't. Now, our transfer station fills them all out online, our person in charge of billing adds the amounts, they both sign off on it, and each department has a final daily sheet to refer back to if there's questions. And now it's legible! We're no longer waiting to get a daily sheet. Now it gets out there and we have it as soon as they submit it. We keep our workflow flowing.

Favorite SeamlessGov Feature?

We just started using the payment integration in the last few months. We're seeing that build in popularity throughout the community, being able to pay bills via credit card online. Aquatic center passes or season golf passes now can be filled out and paid for from the comfort of a citizen's own home. You can also pay your solid waste bill or electrical permit bill online.

Advice for another municipality just starting out with SeamlessGov?

Start slow! What we found is by doing our internal forms first we could get accustomed to the software. If you made a mistake it's not crucial because it's internal. We've had it for 4 years and we're still rolling out new forms and processes. Don't rush through – make sure the processes work so that when it's released to the public it's flawless.

Gina Cho

Success Manager

Gina is a Client Success Manager at SeamlessDocs. She has experience working in the public sector and owning client relationships at another Tech Startup, Poppin. Gina attended Rutgers University where she studied Psychology and Public Health. Born and raised in New Jersey, she likes to travel and discover new places.

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