Award Winner

December 2018

Carol Collins

Systems/Network Analyst

I have worked with the City for 10 years, as a Systems Analyst in the Information Technology Division. I provide technical support for various software applications used by our City employees.

Grand Junction, CO

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

My entire career has been in the government sector, first as a contractor employee with the federal government, and more recently with the City of Grand Junction.

How did you first hear about SeamlessGov?

My supervisor attended a CGAIT (Colorado Government Association of Information Technology) Conference, where he asked other attendees what forms package they used. He received good feedback about SeamlessDocs from attendees of two other local government agencies within the state.

Why did you decide to go paperless?

The City has been trying to minimize paper use for a long time. But, there have been obstacles, such as signature requirements and form delivery to the recipient or next signer in a business workflow. Even with electronic forms, we were using an outdated method that was often not compatible with all browsers – completed forms would come back blank; there was no valid e-signature capability.The City is always trying to make processes easier for citizens and employees. Online form submittal is one of the ways we can improve things. Now, with SeamlessDocs, we can complete an entire workflow online.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Make life easier for citizens and employees. SeamlessDocs helps us do that by providing a mechanism to access and complete a form online, including signature, payment if needed, and delivery of the form to its recipient. And, the process is so much faster! From a management perspective, form submissions are consistently stored and easily retrievable, and signature attribution is achieved.

Carol Collins

Systems/Network Analyst

Grand Junction, CO

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

We have the typical adoption problems, including resistance to change, or just procrastination. But as we deploy new forms, people see how well they work and realize that processes are improved. We now have forms used by many of our departments, including the Administration, Community Development, Finance, Fire, Human Resources, Parks, Police, Public Works and Utilities. We have received over 9,000 submissions to date.

One form or process that's been changed by SeamlessGov?

We have a permit request that requires a fee and involves an approval process. Previously, the requestor would print and fill out an application (usually by hand) and provide required documents, either by email or in person. The paper permit would be approved and signed and the requestor would either pay by check, at that time, or get billed at the end of the month. Now, they simply complete the form online, attach needed documentation and submit payment in one simple transaction. When the permit is approved, they receive email notification and can retrieve the signed permit online.

Favorite SeamlessGov Feature?

So many! Digital workflow. The ability to retain the visual appearance (logo, formatting, etc.) of a form, both on-screen and the form submission results. Ability to add attachments. Great support. SeamlessPay.

Advice for another municipality just starting out with SeamlessGov?

Make good use of the SeamlessDocs “Success Manager” assigned to you. You can call or email them and get prompt answers to any questions and advice on the best feature use to solve any need.

Andrew Liebelt

Success Manager

Andrew is a Client Success Manager at SeamlessDocs. He comes from another SaaS company that was acquired by Citrix, and attended Appalachian State University. Andrew is a North Carolina native who has traveled, lived around the world, and has settled in the most beautiful city in the country - New York! Personally he loves writing, filmmaking, cooking and helping SeamlessDocs' partners make their citizen interactions more beautiful!

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Grand Junction

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