Award Winner

April 2018

Joe Gacioch

Assistant City Manager & Chief Innovation Officer

Joe is the Assistant City Manager & first-ever Chief Innovation Officer in Ferndale, MI. Joe is dedicated to improving the way governments interact with their citizens, as well as redefining the way governments think about a user experience. Through Joe's tireless efforts, Ferndale's City Hall has gone Seamless, and departments in other buildings are catching on! Joe's commitment to making government services accessible and user-friendly is one of the reasons Government is Beautiful!

Ferndale, MI

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

Throughout my 20s, I worked in the private sector in North Carolina. As I was pushing 30, I felt a call for service: I wanted to do something with more gravitas. When you come home at the end of the workday, you want to hang your hat and hold your head high. So I went back to school and received my Masters in Public Administration. After my MPA, I served as a Management Assistant in Ypsilanti, a city outside of Ann Arbor. After serving there for 2-3 years, I started in Ferndale.

How did you first hear about SeamlessGov?

I first heard about SeamlessDocs during a phone call with Jonathon in 2013 when I first started my role as CINO. Ferndale had just launched a much needed website, but that was just a baby step because we hadn't truly improved the public's access to information. A lot of our documents were still static PDFs. While we improved look of our brand, we didn't improve access or engagement.

Why did you decide to go paperless?

When Jonathon first got a hold of me I was rude to him. When I first started as CINO, I was receiving so many cold calls because there is a lot of room for governments to improve. You start getting solution fatigue! Jonathon called me one day about a paperless online solution and I was going to hang up but I soon found that the solution was so intuitive and familiar to me. I thought that could translate to my workforce as well to the public. Designing for the user experience is where government has missed 100% of the time in the past and continues to miss. This is where SeamlessDocs excels.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

A lot of my peers understand that there is a need for a culture shift, a need to change processes. But there is a tension between understanding that need and not having the culture in place. Just because you don't have that culture in place doesn't mean you can't make the decisions for tomorrow. Have a mission in place, and SeamlessDocs is going to be a great tool to implement for tomorrow.

Joe Gacioch

Assistant City Manager & Chief Innovation Officer

Ferndale, MI

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Implementation still has been slow. While the tool is intuitive to me, the work culture takes time to move forward. We are still siloed by departments. We've undertaken several initiatives to try and integrate ourselves. Despite these efforts it still takes time to culturally weave these departments together. Because of that we started by launching SeamlessDocs within City Hall. As soon as one department starts using it, another department notices. We've finally spread to the Department of Public Works (located in a different building) and they love it. But it took 4-5 years to get there! Despite how great technology can be, you still have to have patience and a plan. Things will come together!

One form or process that's been changed by SeamlessGov?

Parking permits have been great. We went from having a static PDF process, where let's say a developer who is developing downtown has to lease construction spaces during the duration of the development. They would have to come in every 60-90 days to update a PDF in City Hall. Now they can just go onto the website and fill out a SeamlessDoc, and have a conversation back and forth with me. They submit the application online, and I receive it and authenticate it, and submit it back digitally. No site visit necessary! However, for those who still prefer the PDF option, that's still available -- we're flexible!

Favorite SeamlessGov Feature?

I personally love the reporting feature. I use reporting the most because I'm not actually creating the forms, but I love looking at the backend, reviewing the number of submissions, and manipulating data.

Advice for another municipality just starting out with SeamlessGov?

Have patience! A lot of my peers understand that there is a need for a culture shift, a need to change processes. But there is a tension between understanding that need and not having the culture in place. Just because you don't have that culture in place doesn't mean you can't make the decisions for tomorrow. Have a mission in place, and SeamlessDocs is going to be a great tool to implement for tomorrow.

Gina Cho

Success Manager

Gina is a Client Success Manager at SeamlessDocs. She has experience working in the public sector and owning client relationships at another Tech Startup, Poppin. Gina attended Rutgers University where she studied Psychology and Public Health. Born and raised in New Jersey, she likes to travel and discover new places.

More Service is Beautiful Winners

Meet other government innovators.

#SIB Home

Ferndale

Popular Forms

View this municipality's best forms.

Automate Your Forms Today

Regardless of your form and paper process problems, we have a solution for you.

Thanks! We will get in touch ASAP!

Oops! Something went wrong while submitting the form