Award Winner

August 2018

Joseph Feathers

IT Specialist

Joseph has been with Elkhart, IN for over 10 years. His position is directly responsible for providing technical support and has played a major role in bringing paperless services through SeamlessDocs to the growing population of 50,000+ citizens in Elkhart, Indiana.

This award recognizes, honors, and shows gratitude to accomplished innovators in local government. Joseph's work inspires us to continue to build the next generation of government technology solutions and is the reason Service is Beautiful!

Elkhart, IN

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

A friend initially introduced Joseph to participating in local government. He started by volunteering with Parks and Recreation to support events like the Elkhart Jazz Festival and programs through the Tolson Community & Youth Center. His interest in Information technology, efficiency, and reassessing improvements to the way things are done lead him to his IT Specialist position in the City of Elkhart. 

He has since been a significant champion in this major project to streamline and upgrade a wide variety of outdated paper processes, improving the way Elkhart's citizens interact with their government.

How did you first hear about SeamlessGov?

Joseph was approached by their department head; Scott Bowers, to attend a SeamlessDocs webinar. Scott had spent time researching paperless technologies, came across SeamlessDocs, and was interested. The webinar explained an overview of the wide variety of solutions both SeamlessDocs and SeamlessGov offered focused exclusively on partnering with governments to go paperless. Joseph's first impressions of the solutions were positive. He saw that the forms looked clean, nice, easy to use, and quickly understood the value.

We were trying to cut costs and save the environment by not printing or using a lot of paper. They procured SeamlessDocs in October 2017, but only really started using it around the end of February 2018. In approximately the last 6 months, they have since received over 9,000 submissions!

Why did you decide to go paperless?

The city was looking to cut costs with an environmentally conscious focus. Eliminating paper by not printing things out would instantly reduce their carbon footprint, digitized documents would be easier to track and process, and this would offer better services to their population

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"Making Beautiful Government means efficiency."

Joseph Feathers

IT Specialist

Elkhart, IN

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

They procured SeamlessDocs in October 2017, but only really started using it around the end of February 2018. In approximately the last 6 months, they have since received over 9,000 submissions!

SeamlessDocs have brought a great deal of value to the municipality. Joseph explains that launching the project was fairly simple and straight forward. Other departments were apprehensive to give up the old paper processes at first. Once they started using it, they loved it. He created a few forms for different departments and though it was difficult to initially convince them to use the forms, as soon as they were live on their website, they started to receive upwards of 200 submissions a day.

The training was easy. Joseph started with completing SeamlessUniversity and reached out to Heath, their dedicated Success Manager to connect and discuss different resolutions and techniques for each individual challenge and idea. The support they've received from Heath and the SeamlessDocs team has been a huge help.

There was a huge flood recently in Elkhart, IN. They were in a state of emergency for flooding. Out in the field, code enforcement officers were able to immediately share code inspector information back to office staff and respond quickly to the state of emergency. This new digitized system allowed the information to be processed efficiently and the paperless initiative expanded from there. They are hoping to continue digitizing many more!

One form or process that's been changed by SeamlessGov?

Code Enforcement Inspection

Old Process: Code Enforcement Officers had a paper printed log they needed to fill out while out in the field. After the log was completed by hand, they'd physically return to the office, hand the appropriate office staff the documents, and then the staff would manually type the information into their system

Now: They can digitally fill out the log, attach necessary images from the field, and submit immediately to the office staff. 

Processing has become easier for both sides with less hand-written notes, less manual labor, less redundant re-typing of hand written notes, less travel time, and an overall improvement. This saves both the staff members and Code Officers at least an hour a day.

Favorite SeamlessGov Feature?

Heath; the support we receive is very good. Joseph is a big fan of how helpful the wizard is. The wizard takes out-dated, archaic looking paperwork and transforms it into a cleaner, easier to follow and fill out, ADA compliant form. He also really appreciates that when you update a form, the link is immediately updated without having to save anything or switch out links on their website. The link is already out there on the website; this saves a bunch of time.

Advice for another municipality just starting out with SeamlessGov?

I would just jump in and start using it. You will find it's worth breaking past any initial apprehension.

Heath Daniel

Success Manager

Heath is a Client Success Manager at SeamlessDocs and runs the platform education program, SeamlessUniversity. Heath attended Loyola University in Baltimore, MD.

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