Award Winner

January 2019

Katrina Cline

Finance Director

I have been with the City for almost 17 years. I came from private industry, working at a couple different manufacturing plants. Day-to-day, I manage Newnan's Finance Department - we do all the accounting for the city: the bank accounts, investments, annual audits, purchasing, accounts payable, accounts receivable, asset management. Anything to do with money is our responsibility! We also issue alcohol licenses and occupational tax certificates for our businesses.

Newnan, GA

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

I had worked in a manufacturing environment for most of my career and I got to a point where I was just burned out. At the time, my company had combined two plants, opening a new plant; I had to go through the process of deciding which employees would remain, which would be terminated; one plant was ISO certified, the other wasn't. I wanted to explore the flip side of the coin: finance from the government perspective. 17 years later, here I am...still in government finance!

How did you first hear about SeamlessGov?

Somebody sent me an email about SeamlessGov and then I started looking at the potential. We have a Document Management System that we use internally, and through that we were able to create a lot of forms that could be self-populated with workflows. But it was all internal. We wanted an even more robust system that could handle external use cases as well, allow attachments, payment processing...the whole nine yards!

Why did you decide to go paperless?

We had already taken the initiative to create fillable forms using Adobe, but it was just a halfway fix. In Adobe, there are no payments, no workflows. Once you conquer one thing, you move onto the next.

We needed to have the ability for our customers to communicate more effectively with us. This has helped with a lot of the delinquencies too. Companies who used to be slow to pay, now pay on time every month, thanks to the automation. For me and some other department heads, we often wished we had the ability to automate forms and processes, so the customer didn't have to make the trip to City Hall. We talked about it, but nobody took the initiative until I decided we had to do something about it!

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

SeamlessGov makes it easier for people to interact with us, do business with us, move to our city, open business in our city.

Katrina Cline

Finance Director

Newnan, GA

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Implementation was awesome. It's one of those things that's truly very intuitive, easy-to-use, and I just dove right in. If I got stuck, I sent Andrew an email or checked out the guides online. But implementation was super simple.

One form or process that's been changed by SeamlessGov?

Alcohol licensing – we have monthly alcohol taxes and our customers can now go online and file quarterly reports, pay fees online and it's automatically routed internally. We also automated many occupational tax renewals – we maintain certificates for about 2100 annual businesses, and a good amount of those customers take advantage of the new online process. The renewal workflow goes through several different departments and has attachments required. Now, a business doesn't have to come to City Hall to open up a new business or apply for license. Businesses used to come in from out-of-state, but now they can do it online. SeamlessGov has improved communications, efficiencies, and effectiveness.

Favorite SeamlessGov Feature?

It's so neat that you can automate workflows. Now you can look and see at which stage the application's in. But overall, having the ability and the tools available to create these documents makes it easier for our customers and citizens to communicate with us and conduct business with us as a government. SeamlessGov makes that possible!

Advice for another municipality just starting out with SeamlessGov?

Sign up today and get started because you'll never look back. SeamlessGov has just enabled so many things and our customers love it. Even a simple inquiry form – if someone just wants to ask a question, it's easy. We have so much freedom to customize, add information, and cover letters. Anything you would like in a form solution – SeamlessGov has it all!

Andrew Liebelt

Success Manager

Andrew is a Client Success Manager at SeamlessDocs. He comes from another SaaS company that was acquired by Citrix, and attended Appalachian State University. Andrew is a North Carolina native who has traveled, lived around the world, and has settled in the most beautiful city in the country - New York! Personally he loves writing, filmmaking, cooking and helping SeamlessDocs' partners make their citizen interactions more beautiful!

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